{"id":41460,"date":"2026-06-04T17:02:14","date_gmt":"2026-06-04T14:02:14","guid":{"rendered":"https:\/\/zoozoom.lv\/terms-of-use\/"},"modified":"2026-06-20T09:13:29","modified_gmt":"2026-06-20T06:13:29","slug":"terms-of-use","status":"publish","type":"page","link":"https:\/\/zoozoom.lv\/en\/terms-of-use\/","title":{"rendered":"Terms of use"},"content":{"rendered":"\n
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TERMS OF USE<\/h2>\n\n\n\n

DefinitionsTerms <\/strong>\u2013 these Terms of Use, including any supplements and amendments thereto, published on the ZooZoom.lv online store website, which govern the use of the online store.Seller<\/strong> \u2013 SIA “Biomill”, registration No. 40103263538, registered address: Irbju iela 30, J\u016brmala, LV-2100, phone: +371 20922263, email: zoozoomlv@gmail.com.Buyer<\/strong> \u2013 a natural or legal person who places an order in the online store and purchases goods.Online Store<\/strong> \u2013 the ZooZoom.lv online store, available at www.zoozoom.lv, where the Buyer may select, order and purchase goods remotely.Goods <\/strong>\u2013 pet food, treats, supplementary feed, hygiene products, toys, accessories, grooming products and other goods intended for pets that are available in the online store.Price of Goods<\/strong> \u2013 the price indicated for the specific goods at the time the order is placed. Delivery costs are not included in the price unless stated otherwise. Order<\/strong> \u2013 a purchase completed by the Buyer in the online store, specifying the selected goods, delivery method and other information necessary for fulfilment of the order.Shopping Cart<\/strong> \u2013 a virtual environment in the online store where the Buyer adds selected goods before completing the order.Registered User<\/strong> \u2013 a Buyer who has created a user account in the online store.Breeders’ Program Participant<\/strong> \u2013 a Registered User who, in accordance with the procedure established by ZooZoom.lv, has joined the Breeders’ Program and may receive special offers and benefits.Order Acceptance<\/strong> \u2013 an automatic notification confirming that the order has been received for processing.Order Confirmation<\/strong> \u2013 the Seller’s confirmation that the order has been assembled and prepared for dispatch.Distance Contract<\/strong> \u2013 a contract between the Buyer and the Seller concluded remotely through the ZooZoom.lv online store.Right of Withdrawal <\/strong>\u2013 the consumer’s right to withdraw from the purchase within 14 days from the date of receipt of the goods, in accordance with the procedure established by the laws and regulations of the Republic of Latvia.<\/p>\n\n\n\n

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1. GENERAL PROVISIONS<\/strong><\/p>\n\n\n\n

1.1. These Terms govern the legal relationship between the Seller and the Buyer when purchasing goods in the ZooZoom.lv online store, and also regulate the operation of the Breeders’ Program.1.2. These Terms have been prepared in accordance with the laws and regulations of the Republic of Latvia.1.3. Personal data is processed in accordance with the Privacy Policy.1.4. It is prohibited to use automated data extraction tools, introduce malicious software or perform any actions that may endanger the operation of the website. <\/p>\n\n\n\n

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2. RIGHTS AND OBLIGATIONS OF THE BUYER<\/strong><\/p>\n\n\n\n

2.1. The Buyer may place orders either as a Registered User or without registration.2.2. When registering in the online store, the Buyer undertakes to provide accurate and up-to-date information.2.3. The Buyer may join the Breeders’ Program and receive special offers in accordance with the program terms.2.4. Orders in the online store may be placed by legally capable natural persons and legal entities.2.5. By placing an order, the Buyer confirms that they have read and understood these Terms.2.6. The Buyer selects the goods, adds them to the Shopping Cart and fills in the required information. The Buyer is responsible for the accuracy of the information provided.2.7. Payments are made using the payment methods available in the online store.2.8. Upon receipt of the order, the Buyer must check the condition of the goods. The Seller must be informed immediately of any damage or non-conformity.2.9. Buyers may receive consultations regarding goods, orders and pet care products. Consultations are available by email at zoozoomlv@gmail.com or by phone at +371 20922263.2.10. The consumer has the right to exercise the Right of Withdrawal within 14 days from the date of receipt of the goods. To exercise the Right of Withdrawal, the Buyer must send a notification to zoozoomlv@gmail.com.2.11. If the Right of Withdrawal is exercised, the goods must be returned within 14 days after the withdrawal notification is sent; the goods must be unused and in their original packaging. The Buyer has the right to receive a refund within 14 days after receipt of the returned goods.2.12. The Right of Withdrawal cannot be exercised for opened pet food, treats, supplementary feed, hygiene products and other goods that cannot be resold for health or hygiene reasons.2.13. The Buyer may be asked to provide their first name, surname, email address, phone number and delivery address.2.14. The Buyer is liable for any losses caused as a result of violating these Terms.2.15. If no agreement can be reached in the event of a dispute, the consumer has the right to apply to the Consumer Rights Protection Centre or a competent court. <\/p>\n<\/div>\n\n

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3. P\u0100RDEV\u0112JA TIES\u012aBAS UN PIEN\u0100KUMI<\/strong><\/p>\n\n

3.1. The Seller has the right to amend these Terms at any time. The changes enter into force after they are published in the online store. Orders placed before the publication of amendments are governed by the version of the Terms that was in force at the time the order was placed.3.2. The Seller has the right to change the prices of goods without prior notice. The price indicated at the time the order is placed is binding on the Buyer.3.3. The Seller has the right to restrict access to a user account if violations of these Terms are identified.3.4. The Seller has the right to contact the competent authorities in order to protect its interests.3.5. All information published in the online store is the property of the Seller or its cooperation partners. Copying or using the content without written permission is prohibited.3.6. The Seller sends confirmation of receipt of the order by email. If payment is not received, the Seller has the right to cancel the order.3.7. After receiving the payment, the Seller starts assembling the order. If any goods are unavailable, the Seller contacts the Buyer regarding a possible solution.3.8. The Seller prepares the invoice electronically, and it is valid without a signature. Information about dispatch of the order is sent by email. An uncollected order may be returned to the Seller.3.9. The controller of personal data is SIA “Biomill”. Personal data is processed for order fulfilment, customer service and compliance with obligations established by laws and regulations, in accordance with the GDPR and the laws and regulations of the Republic of Latvia.3.10. The Seller is not liable for losses caused by improper use of the goods.3.11. The Seller is not liable for delivery delays caused by third parties or force majeure circumstances. <\/p>\n\n

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4. CONCLUSION OF THE DISTANCE CONTRACT<\/strong><\/p>\n\n

4.1. The Distance Contract is deemed concluded at the moment when the Seller sends an order confirmation to the email address provided by the Buyer.4.2. The distance contract is valid until all obligations are fully fulfilled. <\/p>\n\n

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5. PRODUCT CATALOGUE AND PRICES<\/strong><\/p>\n\n

5.1. 5.1. Product images are for illustrative purposes only.5.2. All prices are stated in euros (\u20ac) and include VAT.5.3. Delivery costs are calculated separately at the time of placing the order.<\/p>\n\n

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6. ORDER COMPLETION AND PAYMENT<\/strong><\/p>\n\n

6.1. The order is considered submitted after its confirmation and payment.<\/p>\n\n

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7. PROCESSING OF PERSONAL DATA<\/strong><\/p>\n\n

7.1. More detailed information about data protection is available in the Privacy Policy.<\/p>\n\n

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8. DISPUTE RESOLUTION<\/strong><\/p>\n\n

8.1. Disputes between the Buyer and the Seller shall first be resolved through negotiations.8.2. If no agreement can be reached, the dispute shall be resolved in accordance with the procedure established by the laws and regulations of the Republic of Latvia. <\/p>\n\n

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FINAL PROVISIONS<\/strong><\/p>\n\n

These Terms of Use come into force from the moment of their publication in the online store ZooZoom.lv. Last updated: 1 June 2026.P\u0113d\u0113joreizi atjaunin\u0101ti: 2026. gad\u0101 1.j\u016bnij\u0101 <\/p>\n","protected":false},"excerpt":{"rendered":"

7. PROCESSING OF PERSONAL DATA 7.1. More detailed information about data protection is available in the Privacy Policy. 8. DISPUTE<\/p>\n","protected":false},"author":117,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-41460","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zoozoom.lv\/en\/wp-json\/wp\/v2\/pages\/41460","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zoozoom.lv\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zoozoom.lv\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zoozoom.lv\/en\/wp-json\/wp\/v2\/users\/117"}],"replies":[{"embeddable":true,"href":"https:\/\/zoozoom.lv\/en\/wp-json\/wp\/v2\/comments?post=41460"}],"version-history":[{"count":8,"href":"https:\/\/zoozoom.lv\/en\/wp-json\/wp\/v2\/pages\/41460\/revisions"}],"predecessor-version":[{"id":42101,"href":"https:\/\/zoozoom.lv\/en\/wp-json\/wp\/v2\/pages\/41460\/revisions\/42101"}],"wp:attachment":[{"href":"https:\/\/zoozoom.lv\/en\/wp-json\/wp\/v2\/media?parent=41460"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}